FAQs

Frequently Asked Questions

1. What is the return policy?
We provide a 15-day return and replacement guarantee for all products.

2. What is the warranty period of the products?
The warranty ranges from 2 years to 5 years, depending on the model.

3. Are the lights waterproof?
Yes, all our lights are waterproof and suitable for outdoor use.

4. How to check if the voltage of the lighting fixture is suitable for the local voltage?
Each lamp comes with detailed voltage specifications. Please double-check the specs before placing your order.

5. May I ask if the power indicated on the lamp is sufficient power?
Yes, all products are full power as specified — no underpower or fake wattage.

6. How about the quality of products?
Our technicians and QC teams test every unit one by one using aging lines, professional devices, and instruments to ensure top quality.

7. May I buy samples from you?
Yes! Sample orders are welcome to test our quality and service. Mixed samples are accepted.
The sample and express fees will be fully refunded when a formal bulk order is placed.

8. Can I visit your factory?
Absolutely, you're very welcome to visit our factory at your convenience.

9. How can I make OEM or ODM orders?
We support OEM/ODM services with various printing and customization options. Please contact us online or email us directly for details.

10. How should I pay for my orders?
We accept T/T (wire transfer). L/C at sight is available for qualified banks and certain MOQs.